Delivery and Returns Goods will be sent via Royal Mail Recorded or Special
Delivery within Mainland UK. A delivery charge will be added to the price of
All deliveries to non-UK addresses will be sent via “Royal Mail International Signed For”. Delivery charges
are flat rate and will vary depending on the destination, they are as follows:
£3.95 – United Kingdom (Please allow 3-5 days for delivery)
£8.95 – Europe (Please allow 5-7 days for delivery)
£13.95 – World Zone 1 (North America, South America, Africa, Middle East, Far East, South East Asia)
(Please allow up to 10 days for delivery)
£14.95 – World Zone 2 (All other countries not defined above) (Please allow up to 10 days for delivery)
Shipping will be calculated on the checkout pages.
A signature is required for proof of delivery.
If we accept your order, stock items will be sent out once we have authorisation from your payment card
issuer. We will provide information from the date of processing your order of the approximate delivery time
scale for all items that are made to order. Proof of posting can be produced upon request and all items are
insured for loss in the post. In the event of loss, a replacement will be posted out once it has been
confirmed that the package has been lost in the post. If your jewellery is needed for a specific date, you
must notify us immediately so that we can advise whether delivery is possible. We reserve the right to
refuse any order. If an item is temporarily out of stock and/or delivery is anticipated to be greater than that
indicated for the item, we will contact you by e-mail or telephone to agree a new delivery date.
The Tartan Frame Company aim for all our customers to be 100% satisfied with
their purchases every time they shop with us. However we understand that on
some occasions you may wish to return items purchased.
Cooling off Period
Our refund, exchange and returns policies outlined below do not affect your
statutory rights to return faulty goods. Further information about your
statutory rights on returns of goods are available at Please note that
some products cannot be returned unless we are at fault, this applies to
personalised items specially made for you, and engraved items.
Goods can be returned for refund for a period of up to 14 days from the day
after delivery of the goods, or for exchange for a period of up to 30 days from
the day after delivery of the goods, if you are in any way unhappy with your
purchase or for any other reason, this includes any statutory cooling off period.
Please note that goods returned to The Tartan Frame Company must be
returned in their original condition and packaging.
Refunds can only be made to the credit or debit card used to purchase the
goods. Therefore if a gift recipient wishes to return goods, we cannot offer a
cash refund, but can offer an exchange or gift voucher.
Our refund policy does not affect your statutory rights for return of goods
under UK legislation such as the Sale of Goods Act 1979. For your security we
recommend that postal returns should be made by Royal Mail Special Delivery,
this service ensures that you will have proof of delivery and insurance of the
goods while in transit. Goods returned for refund or exchange should be sent to
The Tartan Frame Company
30 Marjory Road
Should you have any queries about our returns policy please email us at
or call us +44 (0) 141 370 8630.